In this modern world of business, social media plays a very important role in business marketing, communications, sales, and lots more. There are different social media tools and software available for each aspect of business that will help you in saving time in your efforts and increase productivity.
In order to make sure that you use social media and its different platforms to the fullest, you will need to focus on scaling it so that it saves much of your time and add it to your already busy day. Social media scaling is essentially required for smaller businesses especially.
However, the effectiveness of social media to any business will depend on lots of different factors such as:
- How you are using it
- How many social media platforms you are engaged with
- What are your business and social media goals?
If you are struggling with your social media marketing efforts and looking for ways to use it in the best possible way, you can either hire expert services for such matters or take a cue from different sites such as https://www.honeywebsolutions.com and others. They will help you in a lot of ways such as:
- They walk you through the process
- They will also provide a few potential recipes
- They will give you a sense of how you should go about it
- They will show you how to budget things
- They will tell you about the things that usually take time and
- They will show you how to consider your engagement efforts.
If you consider things from a business perspective whether you are a profit, non-profit or an organization, everything will come down to a mix of prioritizing your social media tasks and satisfying your customer needs.
Methods of engaging
When it comes to using social media platforms to the fullest you will need to know the best ways to get engaged in social media. You will need to scale your efforts for this and your efforts should include:
- Listening and monitoring for PR
- Customer service
- Marketing opportunities
- Client relations
- R&D opportunities
- Social marketing
- Sales prospecting and
Easier said than done, these tasks are most important for social media marketing success and most of these require a lot of effort, diligence, energy and time from your part. Ideally, it is only you who can make or break your social media scaling efforts because everything apart from ‘listening and monitoring’ adopts a little bit of two-way participation.
This means that you will need to comment on the posts and statuses of other people. This will take a lot of time and effort but at no cost, it should be skimped on because all these are essential factors and part of the relationship building process.
Assigning each task
Each of these tasks should be assigned following specific approaches so that you gain the maximum benefit from your social media efforts.
Listening and monitoring:
Well, this is the core of every social media effort and there are no exceptions to it. If you do you will be considered as a scam. Having said that, you can choose to split your listening and monitoring chores out and assign each of it to specific members on your social media team so that they follow the process just as required by the web.
- For example, the PR person may only listen to crisis issues using specific tools or find different storytelling opportunities.
- The customer service team, on the other hand, can use other specific tools to enhance your customer service channel.
- In addition to that, the marketers can listen to different opportunities.
Therefore, the vast bucket of information will be effectively spilled and more valuable data will be collected in the process of listening. However, make sure that someone still owns it. That could be the manager of the business, the product lead, you or whoever you feel is responsible for the bottom line. All should have their eyes and ears open for listening all the time.
Customer service:
Most of the companies have this significant aspect of business nailed down already with their exceptional customer service integrations using different social media channels. This, however, is the most important area to scale because it is typically a tireless and continual experience that needs prompt attention. It is also the most time-consuming effort. That means you will need a deep bench of a number of people engaged and responsible for it. In order to scale customer service you will need to make it customized and nuanced, which by itself is the hardest part.
Client relations:
You may often mix it up with customer service but ideally it should be addressed and scaled separately. This is because this aspect includes a lot of technicalities. It involves managing accounts in Facebook, the different groups and communities, blog comments, and a host of other things. There may be no issues but all those are apparent as issues might lie underneath which you should identify and address.
- This once again is a part of your business that needs continual scaling which is why you will see a specific ‘community manager’ recruited by different companies to play this role.
- This is also a time consuming process as it needs a lot of focus and attention to the minute details, lot of analytics and reports to assess the present state and what needs to be done to improve it even further.
As for the clients, they always want a warm and personal touch which is also another hardest thing for the brands to keep as promised. For example, if you are nice to a customer on Facebook but your counter help is not, it will probably not move the needle really. Ideally, this aspect needs even more care and attention than all others.
To sum up
Therefore, you will need to scale in almost every aspect of your business and make sure that you spread listening and monitoring, enhance customer service, add to client relations, augment social marketing and sales prospecting along with publishing with external help as much as you can to enjoy the best results from social media.
Author Bio: Karen is a Business Tech Analyst. She is very responsible towards her job. She loves to share her knowledge and experience with her friends and colleagues.
